Shipping Policy

At BaseFashion www.basefashion.shop , we are committed to delivering every order in a reliable, secure, and timely manner, no matter where our customers are located. As an international online store, we work with trusted global logistics partners to manage order handling, shipping, and delivery coordination efficiently. This Shipping Policy explains our processing procedures, delivery timelines, responsibilities, and customer obligations so you know exactly what to expect after placing an order. By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. Order Processing & Handling Time

All orders placed with BaseFashion are reviewed, verified, and prepared for shipment within 1 to 3 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Orders placed outside of working hours will begin processing on the next business day. During high-demand periods, promotional sales, or seasonal events, processing times may be slightly extended. If a significant delay occurs, customers will be informed via email. We prioritize accuracy and quality checks to ensure all orders leave our facility in proper condition.

2. Shipping Methods & Estimated Delivery Timeline

BaseFashion partners with reputable international courier services to ensure dependable worldwide delivery. Once dispatched, the estimated delivery timeframe for all destinations is 8 to 12 business days. This timeframe is an estimate and not a guaranteed delivery date. Delivery times may vary due to customs clearance procedures, courier network delays, weather conditions, public holidays, or other factors beyond our control. While we make every effort to ensure timely delivery, unforeseen delays may occasionally occur.

3. Shipment Confirmation & Order Tracking

After your order has been shipped, you will receive a confirmation email containing shipment details and a tracking number. This tracking number allows you to monitor your delivery through the courier’s official tracking system. Tracking updates may take up to 48 hours to become active after dispatch. If you do not receive tracking information within 3 business days after your order is placed, please contact us at basefashion1214@gmail.com for assistance.

4. Shipping Charges & Cost Transparency

Shipping costs are calculated automatically at checkout based on destination and order details. All applicable shipping charges are clearly displayed before payment is completed. BaseFashion does not apply hidden shipping fees. From time to time, we may offer free shipping or discounted shipping promotions as part of special campaigns or minimum order offers. Any such promotions will be clearly communicated on our website.

5. Customs Duties, Taxes & Import Fees

For international shipments, orders may be subject to customs duties, import taxes, VAT, or clearance fees imposed by local authorities in the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. Customs regulations vary by country, and BaseFashion has no control over these policies or associated delays. Any delivery delays caused by customs processing are outside our responsibility.

6. Delayed, Stuck, or Lost Shipments

While we work exclusively with reliable shipping partners, delays may occur due to global logistics disruptions, customs inspections, or unforeseen events such as weather conditions or transportation restrictions. If your order exceeds the estimated delivery timeframe, please contact us with your order number so we can investigate the issue with the courier. In rare cases where a shipment is confirmed as lost after courier verification, BaseFashion will either reship the order at no additional cost or issue a full refund, depending on stock availability and customer preference.

7. Accuracy of Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout, including full address, postal code, contact number, and email address. BaseFashion is not responsible for delivery delays, failed deliveries, or lost shipments resulting from incorrect or incomplete address details. If a package is returned to us due to customer-provided errors, additional reshipping fees may apply. We strongly advise reviewing all shipping information carefully before placing an order.

8. International Shipping Restrictions

Certain products may not be eligible for shipment to specific countries due to local regulations, shipping restrictions, or courier limitations. If an item cannot be shipped to your destination, you will be notified promptly and issued a full refund. Some regulated or restricted items may be subject to destination-specific limitations that are beyond our control.

9. Split or Multiple Shipments

To improve delivery efficiency, some orders may be shipped in multiple packages from different fulfillment locations. In such cases, customers may receive more than one tracking number, and items may arrive on different dates. No additional shipping charges will be applied for split shipments. This process helps reduce overall delivery time when items are sourced from separate warehouses.

10. Customer Responsibilities & Acknowledgment

By placing an order with BaseFashion, you agree to provide accurate shipping information, accept responsibility for any customs duties or import taxes, monitor tracking updates, and contact us promptly if delivery issues arise. Customer cooperation is essential to ensure a smooth and successful delivery process.

11. Shipping Support & Contact Information

For any shipping-related questions, delivery concerns, or order assistance, our support team is available to help.

Email: basefashion1214@gmail.com
Website: www.basefashion.shop