Refund & Return Policy

At BaseFashion (www.basefashion.shop, our priority is to provide a reliable, secure, and satisfying shopping experience for customers around the world. We understand that, on occasion, a product may not meet expectations. To address such situations fairly and transparently, we have outlined this Refund & Return Policy to clearly explain the terms, conditions, and procedures related to returns and refunds. We encourage you to read this policy carefully before making a purchase.

1. Return Eligibility

BaseFashion accepts returns on eligible products within 14 days from the date of delivery. To qualify for a return, items must be unused, unworn, and in the same condition in which they were received. All original packaging, tags, labels, and included accessories must remain intact. Products that show signs of wear, damage, washing, or alteration may be declined. For hygiene and safety reasons, beauty items, personal care products, intimate items, or customized products are not eligible for return unless they arrive damaged, defective, or incorrect. These requirements allow us to maintain quality standards and fairness for all customers.

2. Return Request Process

To initiate a return, customers must first contact our support team at basefashion1214@gmail.com Once your request is reviewed, our team will provide detailed return instructions, the correct return address, and any required return authorization reference. Items sent back without prior approval may not be accepted or refunded, so contacting us in advance is mandatory.

3. Damaged, Defective, or Incorrect Items

Every order at BaseFashion is carefully inspected and packaged before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery. Clear photos or videos must be provided as evidence. After verification, BaseFashion will either arrange a replacement at no additional cost or issue a full refund, including applicable shipping charges. We aim to resolve such issues promptly and fairly.

4. Refund Processing

Once a returned item is received and inspected, you will be notified via email regarding the status of your refund. If approved, refunds are issued to the original payment method within 15 business days. Please note that processing times may vary depending on your bank or payment provider. If more than 20 business days have passed since refund approval and the funds have not appeared, please contact us at basefashion1214@gmail.com for assistance.

5. Exchanges

BaseFashion does not currently offer direct exchanges. If you wish to receive a different size, color, or item, you must complete the return process for the original purchase and then place a new order separately. This approach helps ensure accurate inventory management and faster fulfillment.

6. Non-Returnable & Non-Refundable Items

Certain items cannot be returned or refunded unless they are faulty or incorrectly delivered. These include opened or used beauty and personal care products, customized or personalized items, digital products, downloadable content, and gift cards. These restrictions are in place to meet hygiene, safety, and quality control standards.

7. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item received is defective or incorrect. We strongly recommend using a trackable and insured shipping method, as BaseFashion is not responsible for lost or untracked return shipments. Shipping charges paid at the time of purchase are non-refundable unless otherwise required by law.

8. International Orders

As an international online store, BaseFashion ships worldwide. For international returns, customers are responsible for return shipping costs unless the product is faulty or incorrect. All refunds are processed in USD ($). Any currency conversion fees, bank charges, or transaction deductions imposed by financial institutions are not covered by BaseFashion. Refund timelines may vary depending on international banking systems.

9. Delayed or Missing Refunds

If you have not received your refund, please first check your bank account or payment method. Then contact your payment provider or credit card company, as processing times may vary. If the issue persists after these steps, reach out to us at basefashion1214@gmail.com and we will assist you promptly.

10. Our Commitment to Customers

At BaseFashion, honesty, transparency, and customer trust guide our operations. This policy is designed to protect customers from defective or incorrect products, prevent misuse of the return system, and maintain a fair and professional shopping environment. Your satisfaction matters to us, and we are committed to resolving concerns respectfully and efficiently.

11. Contact Information

For any questions related to returns, refunds, or order-related concerns, please contact us:

Email: basefashion1214@gmail.com
Website: www.basefashion.shop